HELP CENTER

You Asked, We Answered

 WHAT IS A 'LEAD TIME'?

This is the time between placing your order and it being shipped to you. All of our snoods are currently made to order and our lead time does vary depending on how busy we are. Current lead times are clearly posted throughout the website.

DO YOU ACCEPT RETURNS?

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. 


Our custom made snoods are not subject to return unless deemed and agreed unfit for purpose, orders can be cancelled for a full refund prior to shipping.

CAN YOU DO CUSTOM WORK?

If the pattern it's not on the website, we may still be able to make it.  Feel free to get in contact with us through the Contact Us page or Facebook.

WHICH COUNTRIES DO YOU SHIP TO?

We ship internationally usually via Royal Mail Tracked and Signed. Europe delivery aim: 3-5 working days from dispatch. Worldwide delivery aim: 7-10 working days from dispatch.

HOW CAN I WASH THE SNOODS?

It is recommended that the snoods are hand washed in cool water and air-dried to ensure they stay at there best for the longest amount of time. However, they may also be washed on a short, low spin, 20-degree wash cycle.


Whilst the glue inside the mouth protector is heat and water resistance, prolonged and warm wash cycles can cause it to fail.